Privacy Policy
Last updated: October 5, 2026
SimplSIM Privacy Policy
Last updated: October 5, 2026
1. Introduction
SimplSIM LLC (“SimplSIM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, purchase or use an eSIM, contact customer support, or otherwise use SimplSIM services.
Website: https://simplsim.store
Customer Support: support@simplsim.store
2. Information We Collect
Depending on how you use our services, we may collect:
• Contact information, such as your name and email address.
• Order and transaction information, including products purchased, transaction status, currency, and amount.
• Technical information, such as IP address, browser type, device information, operating system, and information necessary to provide and troubleshoot an eSIM service.
• Usage information relating to our website and services.
• Communications you send to SimplSIM Customer Support.
• Other information you voluntarily provide to us.
3. Payment Information
Payments may be processed by third-party payment service providers.
SimplSIM does not need to store full payment card numbers when payment information is collected and processed directly by the payment provider.
Payment providers may collect and process payment information in accordance with their own privacy and security practices.
4. How We Use Information
We may use personal information to:
• process and fulfill eSIM orders;
• deliver purchased eSIM products and related instructions;
• process and confirm payments;
• provide customer support;
• communicate about orders and services;
• prevent fraud, abuse, and unauthorized transactions;
• maintain the security and reliability of our services;
• diagnose technical problems;
• improve our website, products, and services;
• comply with applicable legal, regulatory, tax, and accounting obligations; and
• establish, exercise, or defend legal claims.
5. Service Providers
We may share information with service providers when reasonably necessary to operate SimplSIM services.
These providers may include:
• eSIM and telecommunications infrastructure providers;
• payment processors;
• hosting and technology providers;
• email and customer communication providers;
• analytics, security, and fraud-prevention providers; and
• professional advisers and service providers where reasonably necessary.
Service providers may process information only as permitted by their applicable agreements, policies, and legal obligations.
6. International Data Processing
SimplSIM provides services to customers internationally.
Personal information may therefore be processed or stored in countries other than the country where you live, including where our service providers operate.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary to operate the storefront, remember preferences, provide payment functionality, improve security, and understand website performance.
Additional information is provided in the SimplSIM Cookie Policy.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information and applicable requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to or restrict certain processing;
• request a copy or portability of certain information; and
• withdraw consent where processing is based on consent.
These rights may be subject to exceptions and limitations under applicable law.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
11. Children’s Privacy
SimplSIM services are not intended to knowingly collect personal information directly from children where parental or guardian consent would be required by applicable law.
If we learn that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address it.
12. Legal Requirements and Protection
We may disclose information when reasonably necessary to comply with applicable law, regulation, legal process, or lawful governmental request.
We may also process or disclose information where reasonably necessary to protect the rights, property, security, and integrity of SimplSIM, our customers, our service providers, or others.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, providers, or legal requirements change.
The current version will be made available through the SimplSIM storefront. The “Last updated” date indicates the latest revision.
14. Contact
For questions about this Privacy Policy or requests concerning personal information, contact:
SimplSIM LLC
Email: support@simplsim.store
Website: https://simplsim.store