Whitelabel Service Agreement

SimplSIM Terms & Conditions

Last updated: October 5, 2026

1. About SimplSIM

These Terms & Conditions govern the purchase and use of eSIM products and related digital connectivity services offered by SimplSIM LLC (“SimplSIM”, “we”, “us”, or “our”).

Website: https://simplsim.store

Customer Support: support@simplsim.store

By purchasing or using a SimplSIM eSIM or related service, you agree to these Terms & Conditions.

2. Our Services

SimplSIM provides prepaid eSIM data plans and digital connectivity services for international travelers.

eSIM products are delivered electronically. No physical SIM card is shipped unless a product is explicitly described otherwise.

Network availability, speed, coverage, and service quality may vary depending on location, local mobile network operators, compatible networks, device capabilities, network congestion, and other factors outside SimplSIM’s direct control.

3. Device Compatibility

Before purchasing an eSIM, you are responsible for confirming that your device:

• supports eSIM technology;

• is carrier-unlocked;

• supports the networks required at your destination; and

• is capable of installing and activating the purchased eSIM.

SimplSIM is not responsible for incompatibility caused by an unsupported, locked, restricted, or incorrectly configured device.

4. Purchasing an eSIM

Prices, included data, validity periods, supported countries or regions, and other plan conditions are displayed before purchase.

Payment must be successfully completed before an eSIM can be issued.

Payments may be processed by third-party payment providers, including Stripe.

5. eSIM Delivery

After successful payment, the purchased eSIM is delivered digitally using the delivery method available through the SimplSIM storefront.

You are responsible for providing accurate information required to complete the purchase and receive the eSIM.

You must keep your eSIM activation information and QR code secure. You should not share them with unauthorized persons.

6. Activation and Validity

Activation conditions and validity periods may vary by plan.

Some plans begin their validity period when the eSIM first connects to a supported network at the destination, while other plans may have different activation rules.

You should review the plan information displayed before purchase and follow the installation and activation instructions provided with the eSIM.

7. Data Usage

Data consumption is measured by the applicable mobile network infrastructure and service platform.

Applications, operating-system updates, cloud synchronization, video streaming, background services, hotspot use, and other activities may consume significant amounts of data.

Unused data generally expires when the validity period of the purchased plan ends unless the specific plan states otherwise.

8. Refunds

Because an eSIM is a digital product that may be issued immediately after payment, refund eligibility depends on whether the eSIM has already been delivered, installed, activated, or used.

If an eSIM cannot be delivered or activated because of a technical problem attributable to the service, please contact SimplSIM Customer Support.

Refund requests are reviewed individually. A refund may not be available where:

• the eSIM has already been successfully activated or used;

• the customer purchased an eSIM for an incompatible or carrier-locked device;

• incorrect installation or device settings caused the problem;

• the customer changed travel plans or no longer needs the eSIM; or

• the service issue results from circumstances outside SimplSIM’s reasonable control.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

9. Network Availability

SimplSIM relies on third-party telecommunications networks and service providers.

We cannot guarantee uninterrupted service, specific network speeds, availability of a particular mobile operator, or coverage in every location.

Temporary interruptions may occur because of network maintenance, outages, local regulations, technical conditions, or other circumstances outside our reasonable control.

10. Prohibited Use

You may not use SimplSIM services:

• for unlawful, fraudulent, abusive, or malicious activities;

• in violation of applicable telecommunications or network rules;

• to interfere with networks, systems, or other users; or

• for any activity prohibited by applicable law.

Service may be restricted or terminated where necessary to prevent fraud, abuse, security threats, or unlawful activity.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SimplSIM is not liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use an eSIM or telecommunications network.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Changes to Services and Terms

We may update these Terms & Conditions when our services, providers, legal requirements, or business practices change.

The current version will be made available through the SimplSIM storefront. The “Last updated” date indicates the latest revision.

13. Privacy

Personal information is handled in accordance with the SimplSIM Privacy Policy.

Payment information may be processed directly by third-party payment providers and is subject to their applicable security and privacy practices.

14. Contact

SimplSIM LLC

Email: support@simplsim.store

Website: https://simplsim.store